Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at obnllwjxgvaaid@optician.com. If your return is accepted, we will provide return instructions. Returns should be sent to:

9116 E Gable Ave, Mesa, AZ 85209

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately at obnllwjxgvaaid@optician.com if the item is defective, damaged, or if you receive the wrong item.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, applicable law may provide a 14-day cancellation or return right.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at obnllwjxgvaaid@optician.com.